Shipping & Delivery Policy
Welcome to FirenGrill – where flame-grilled perfection meets convenience! We’re committed to ensuring your orders arrive fresh, flavorful, and on time. Below are the details about our delivery and shipping processes:
1. Delivery Areas
We currently offer local delivery within Chandigarh and Panchkula for restaurant-prepared meals.
- Local Delivery: Available within a 15-mile radius of our restaurant.
2. Shipping Methods & Timeframes
Local Meal Delivery
- Delivery hours: 11:00 AM – 8:00 PM, Daily.
3. Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with a tracking link.
- For local deliveries, our team will notify you via SMS/email when your order is en route.
4. Shipping Fees
- Local Delivery: Rs10.00 (Free for orders over Rs100).
- Nationwide Shipping: Calculated at checkout based on weight and destination.
5. Freshness Guarantee
Your satisfaction is our priority! All meals and shipped items are prepared and packed with care:
- Local meals are delivered in heat-retaining packaging.
- If items arrive damaged or compromised, contact us within 24 hours for a replacement or refund.
6. Important Notes
- Address Accuracy: Double-check your delivery/shipping address at checkout. We’re not responsible for delays due to incorrect addresses.
- Weather Delays: Extreme conditions may affect delivery times. We’ll notify you proactively if delays occur.
- Contact Us: Need to modify/cancel an order? Call us at +91-9779466466/+91-9463331111 or email firengrill106@gmail.com within 1 hour of placing your order.
7. Questions?
Reach out to our friendly team:
📞 Phone: +91-9779466466
📧 Email: firengrill106@gmail.com
🕒 Hours: Monday–Sunday, 9:00 AM – 8:00 PM
Thank you for choosing FirenGrill! We’re excited to bring our sizzling flavors straight to your doorstep. 🔥🍴
Last Updated: 08/02/2025